I. Customers come first—MH is born for customers, and customers justifies the existence meaning of MH.
1. Know who our customers are, listen carefully to customers’ voice, and keep customer-oriented;
2. Know how we can create values for customers, and keep on adjusting relevant resources and workflows for it;
3. Know why customers choose us, and surpass competitors in terms of customer satisfaction;
4. Know how to increase customer satisfaction and take actions accordingly;
5. Strive for excellence;
II. Teamwork—Fight for a common goal together
1. Integrate quickly into team and being a reliable part of it, learn to get help from teammates and cooperate with teammates to accomplish team task;
2. Actively participate in discussion before decision is made, and show 100% support after it;
3. Help teammates and share with the business knowledge and experiences, learn to solve problems through teamwork, and realize the key to team success is the growth of all teammates ability;
4. Seek common ground while shelving differences, learn to find the shining points of teammates, proactively praise for their contributions and learn from them;
5. Develop the sprit of maste, have a positive influence on the team, bolster team morale, and fight together with teammates for a common goal.
III. Open innovation—Embrace changes, be open, have innovation spirit
1. Be open-minded, embrace the daily changes of the company and don't complaint;
2. Face up to changes, reasonably response to them, fully communicate with teammates, and sincerely cooperate with each other;
3. Confront the difficulties and have positively influence and inspire teammates;
4. Use new methods, new concepts new tools and new procedures to improve the working efficiency, and satisfy the changing market and customers' demand;
5. Launch transition to achieve a breakthrough for the company’s achievement.
IV. Passion and aggressiveness—To be an e effective striver
1. Work with passion, identify with MH’s corporate culture;
2. Be pride of being a part of MH, and spread positive energy;
3. Be self-motivated and contantly improve performance;
4. Never give up in front of difficulties and setbacks, keep on seeking breakthroughs and successes;
5. Have higher goals, achieve self-transcendence, and make today’s best performance being the basic requirement of tomorrow.
V. Honesty and dedication—To be an employee with both abilities and work ethics
1. Stick to honesty and uprightness, never practice fraud or abuse power for personal gain, do as we say; don't do private affairs during working time, and never make mistakes repeatedly due to dereliction of duty;
2. Take the courage to admit mistakes, undertake responsibilities, objectively reflect problems and strictly restrict any behaviors against company’s interests; don’t put off today's work till tomorrow, and stick to the required workflow;
3. Abide by the professional ethics, keep on studying and improving, and have result-oriented mind;
4. Stick to the above standards, adhere to but never be restricted by workflow, simplify process, and achieve better effects with smaller cost;
5. Have passion for career pursuit.